Frequently Asked Questions (FAQ)

Where is your office?

Saxonburg Municipal Center, 420 W Main Street, Saxonburg, PA 16056

What are your office hours?

Monday – Friday 8 am – 3:30 pm

I want to pay my bill over the phone. What number can I call?

(844) 510-2147

Who do I to call with questions about my bill, sign up for service, and terminate service?

724-352-1400 ext. 222 or ext. 227

What's InvoiceCloud, and will my login and password still work?

As of March 30, 2022, we've upgraded our online payment provider to InvoiceCloud, which offers a variety of ways to pay your bill online, receive email confirmation of your payments, and sign up for autopay. It is new, so your old login and password won't work. But with a couple quick clicks, you can create a login and password for InvoiceCloud. Start by clicking the InvoiceCloud button on the top of this page. As with our old system, there may be a convenience fee for online payments.

How do I enroll in the new online Customer Portal through InvoiceCloud?

InvoiceCloud Instructions

Click on the InvoiceCloud button on this page to be taken to the new payment system. From there, it's a quick few steps to create your new login and password and voila! You can pay your bill online with a variety of payment methods available to you.

What's different about the InvoiceCloud system?

The advantages of the new InvoiceCloud Customer Portal and eBilling are that no matter where you are, if you have email and internet service, you can view and pay your bill at any time, day or night!

You can pay online with a variety of methods: Visa, Mastercard, Discover, American Express, eCheck, Apple Pay, Google Pay, Venmo, debit cards, and PayPal. A convenience fee applies when you are paying with those payment methods. A convenience fee applies when doing a one-time payment from your checking account. When you sign up for autopay with your checking account, there is no convenience fee.

To use the InvoiceCloud Customer Portal, you will need your account number AND the CID number located near the center of your bill.

How do I start Automatic Payments for my account?

The SAA is pleased to offer a payment alternative for our customers. For those customers who would like to take advantage of “Auto Pay” services featured on this website, you may sign up for this service by clicking the InvoiceCloud button on this page.

This program is completely voluntary.

Auto Pay is a pre-authorized payment that is automatically deducted from a bank account you specify. This service guarantees on-time payments, and you do not have to write or mail a check. There is no convenience fee when enrolling and paying by autopay from your checking account. If funds are not available at the time of the draft, Non-Sufficient Funds (NSF) charges apply.